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Responding to Replies, Part 1

This is Topic 5 of 8.

Now that you’ve sent the initial text messages, you will next use Spoke to see how our contacts have replied. You will interact with one contact at a time using Spoke’s conversation window. As shown in the image below, the conversation resumes when your contacts reply┬áto the initial text message you’ve sent. What you will send back is a response. The distinction between reply and respond is important and is shown in the image below and throughout this training.

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This training covered in this and the next module will focus on how you determine and select the correct response.

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