Responding to Replies, Part 1
This is Topic 5 of 8.
Now that you’ve sent the initial text messages, you will next use Spoke to see how our contacts have replied. You will interact with one contact at a time using Spoke’s conversation window. As shown in the image below, the conversation resumes when your contacts reply to the initial text message you’ve sent. What you will send back is a response. The distinction between reply and respond is important and is shown in the image below and throughout this training.
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This training covered in this and the next module will focus on how you determine and select the correct response.
View the video below to get started.